Park N Go

Located at: 7901 International Drive Bloomington, MN 55425, USA

4 out of 5 stars

Rating from 300 Customer Reviews

  • Located just 1 miles from the airport
  • SelfPark
  • Open 24/7
  • Uncovered Parking
  • Free Shuttle
  • Luggage Assistance
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  • Self Park Uncovered - $13.00

Benefits & Amenities

  • SelfPark
  • Open 24/7
  • Uncovered Parking
  • Free Shuttle
  • Luggage Assistance
  • Free Parking Rewards

Start Your Trip Worry-Free with Off Site Parking for

Park 'N Go Minneapolis Airport Parking offers convenience to travelers departing from Minneapolis-St. Paul International Airport (MSP). Our self-parking facility is safe, secure, and fenced-in. We also provide great rates, complimentary courtesy shuttle t

Park and Fly Reservations Are Risk-Free

What happens if your travel plans change? No problem! You can always change or cancel your airport parking reservation later. We also carry a "No Cancellation Fee" policy for cancelled flights.

Airport Parking Map & Directions for Park 'N Go Minneapolis Airport Parking
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GPS Users

latitude 44.8598
longitude -93.2256

Contact Us

Park 'N Go Minneapolis Airport Parking

7901 International Drive Bloomington, MN 55425, USA

Reservations:
1-866-922-PARK (7275)

Showing the newest reviews:

Recommended - Verified Reviews
David from Maple Grove,MN
4 out of 5 stars
Even though I prepaid my fee online I was charge $5.00 when I checked out. I do not understand why I was charged an additional amount.
Jill from Cannon Falls,MN
4 out of 5 stars
I didn't get a yellow slip to say where my car was parked. The driving didn't offer to help with the luggage but did when I asked him. We were more than prepared to tip him. I am used to Park and Fly and they run out of the van to grab your luggage.
Richard from Augausta,WI
4 out of 5 stars
Arriving and parking in preparation to fly out was an excellent experience. However, upon return we were dropped in front of your gates and had to walk to our vehicle as the bus followed us. (Maybe he was new or didnt understand, but I did give him the yellow slip). The thing I would change is to not let the woman on the telephone who I made the reservations with give ME the time of when we should be out of the parking lot. She gave us 37 minutes from the time the plane arrived to get a shuttle and leave the parking lot!!! By the time we got off the plane we only had 20 minutes to accomplish this!!! And then you had the gall to charge me another $15.00 because I was past the leave time!!!! That is all wrong!!!! There should be a minimum of 1 hour allowed for people to get off the plane, find the shuttle and leave the parking lot. It almost seems like a scam to get more money.
Lynn from Elk River,MN
4 out of 5 stars
Facility and services were fine. We were a party of five and found one of the jokes that the driver told very offensive. (There were three other women on the shuttle with us).The joke was racist and demeaning. I work in a law firm. If one of our employees told a joke like that, I think they would be out the door!
Garold from Vadnais Heights,MN
4 out of 5 stars
First impressions are everything...and the first impression we received from Park and Go was very good. Thank you!
Daniel from Buffalo,MN
4 out of 5 stars
I was very happy to have chosen it. It was great.
MICHAEL from ROCHESTER,MN
4 out of 5 stars
The check out person tried to charge an extra 5 dollars. I believe because this was book through something she wasn't familiar with. But she lets us go and said she would talk to here manager about it.
Sondra from Minnetonka,MN
4 out of 5 stars
very pleasantly surprised at the ease of getting into the facility, and the convenience of the location. Staff was very friendly and helpful. If I choose to leave my car again, I will most likely be leaving it at Park-N-Go.
Janis from Anoka,MN
4 out of 5 stars
I found no difference between services reserved on line and just driving in (convenient location with quick shuttle service) other than the satisfaction of knowing that we had guaranteed parking in case of an exceptionally busy travel weekend.
Barb from Shoreview,MN
4 out of 5 stars
Very friendly staff. Easy to use.
Bruce from East Gull Lake,MN
4 out of 5 stars
This is the second time I have used your facility. It worked out fine both times. You do appear to offer some discounts for use like with AARP and such but cannot take advantage of them on the internet (unless I missed it)
Mary from Oakdale,MN
4 out of 5 stars
I really enjoy using this facility and have had really positive experiences!
Frank from Mound,MN
4 out of 5 stars
First time that I used ParkNGo. Just through the routine of things, I used to always use ParkNFly. ParkNGo was a pleasant experience and I will use them again in the future.
Kent & Shari from Bloomington,MN
4 out of 5 stars
The only negative comment I have would be that the receipt does not indicate which credit card I used to make the reservation with. Showing the last four numbers would be helpful.
Grace from Champlin,MN
4 out of 5 stars
Great location and quick service to and from the airport.
Grace from Concord,VT
4 out of 5 stars
Park and Go worked out well for me. When I returned to MSP today I called Park and Go to ask when the next shuttle would arrive and the guy told me one was on the way. (Constructively speaking, his tone of voice was not as friendly as the other people I encountered at Park and Ride, but he was not rude, just curt). Anyway, the van arrived about 30 seconds later and I was back at my car in less than 10 minutes. This is a lot quicker and less complicated than trying to park at the airport, and more affordable. I will definitely use Park and Go the next time I have to fly from MSP. The van drivers were very polite and helpful. Thanks very much.
Patricia from St. Louis Park,MN
4 out of 5 stars
Very easy to schedule, find and service was very good. Friendly staff and willing to assist.
Joseph from Lakeville ,MN
4 out of 5 stars
Easy to get to, and the shutttle pick us up at our car right away.
Randal from Cameron,WI
4 out of 5 stars
Good service.
Mary from Oakdale,MN
4 out of 5 stars
I love the service! Fast and reliable.
Jon from Menomonie,WI
4 out of 5 stars
easy to find, easy to navigate. I was helped with my luggage on the way to the airport but not on return (not a big deal to me). Will definitely use again. Good value compared to airport parking cost.
Jay from Saint Louis Park,MN
4 out of 5 stars
The driver that picked me up on Sunday around 12:15 AM was very plesant and insisted I stay in the van while he claned off the 8" of snow I had on my van, this was extremely appreciated and my only regret is not having enough of a gratuity to extend to him. Great Job.
Cindy from Ravenna,OH
4 out of 5 stars
Very friendly, professional, and courteous. My driver even wiped off the snow on my car since the foot of snowfall while I was away was still lingering on the top. What a wonderful employee. All employees should be like her. Thank you for your wonderful service and lot. Cindy Drake
Bill from Lino Lakes,MN
4 out of 5 stars
Employees are efficient and very respectful of my time. I will certainly use your company again and again.
Patricia from Roger,MN
4 out of 5 stars
Our only problem was waiting 30 minutes for the return shuttle to our car.
tracy from melrose,MN
4 out of 5 stars
easy
Gene from Litchfield,MN
4 out of 5 stars
Very well organized and friendly drivers. Very timely services. Easy to reserve on internet. Price on internet different then when we checked out. Lower at check out. Why???
Sheryl from Dassel,MN
4 out of 5 stars
Excellent We came home in that terrible snowstorm and you were waiting at the airport and our driver (2:30 A.M. Monday) was so helpful. One improvement could be made and I realize we were in the heat of the storm but our car was practically buried on the lot. He didn't have a shovel but tryed to help break down the snow with his car cleaner tool. People are coming back from warm places and don't have the clothes on to deal with snow waist deep. But like I said it was a TERIBLE night and our driver did the best he could.
Albert from St. Charles,MO
4 out of 5 stars
Everyone was friendly and helpful. Everything was great...no complaints!
Pam from Stillwater,MN
4 out of 5 stars
You will be sorry you sent this to me after my arrival last night to MSP just after a snowstorm. I was relatively happy with only an hour delay only to be dropped off by the Park N Go shuttle at 11:30 pm in the middle of the row where my car was barely visible under a snowbank! I was on the end of the row, so the snow had completely drifted over my car. I left not expecting any snow on my return which is why I chose to use your facility. I had no gloves or boots-or shovel!-and as the shuttle disappeared into the distance, I stood there contemplating how I was even going to get my driver's side door open! There was no apology, no offer to come back to help me, not even eye contact that made me think the driver even cared what I was up against. It was 19 degrees and dark and I just had to cry! An hour later, I was finally able to rev the motor enough to push through out of my space where I could finish brushing off the snow so I could leave the lot. When I got to the check out, the girl who was on duty was so hostile and unkind and spitting out orders to me that I couldn't even believe it! Then, when I started to move forward to go under the gate, I realized she hadn't given back my paperwork with my travel receipts, so I edged backward to ask her for them and she yelled at me that the gate would come down so I should STOP IT! I looked at her and bit my tongue because after what I'd just been through, I knew I would never, NEVER, be back to use your services no matter how much it costs to park somewhere else.
Sherry from Estherville,IA
4 out of 5 stars
the lay that meet me on Sat. was very rude. I took the ticket and was pulling forward so that the gate would not hit my car when she proceeded to talk very rudely to me. She ask if I wanted to be picked up as if I knew I was suppose to stop and talk to her. When said yes she again rudely stated where I needed to park. As an employee she needs to learn how to treat customers with a little more respect.
Stephen from Annadale ,MN
4 out of 5 stars
I thought everyone was very courteous and friendly. And a special thanks to the USMC employee who provided cold water to my wife and I as we waited to check out!!
Mark from Mountain Lake,MN
4 out of 5 stars
VERY EFFICIENT, THANKYOU.
Connie from Proctor,MN
4 out of 5 stars
We waited over 30 minutes for the shuttle, not 10 as promised. Also my mother, who is 82 was traveling with us. The attendant did not help her with her luggage! And then waited for a tip.
Leonard from River Falls,WI
4 out of 5 stars
All parts of experience were excellant.
Jen from La Crosse,WI
4 out of 5 stars
We were very pleased with our experience and will use your facilities again and again- thanks so much!
Michael from Eden Prairie,MN
4 out of 5 stars
On our return, the driver not only took care of our luggage, but cleared the snow off our car. It was a late night and the extra help was appreciated. Thank you.
Diane from Elbow Lake,MN
4 out of 5 stars
It couldn't be any easier or any more convenient
Robert from Apple valley,MN
4 out of 5 stars
No problems
Pamela from Donnelly,MN
4 out of 5 stars
I've never parked and flew before and it was a real treat. I will use you again and have already referred others to you.
Gordon from Excelsior,MN
4 out of 5 stars
Very pleased. Will definitely use again.
DOUGLAS from MONDE,MN
4 out of 5 stars
I callled the number while waiting for my luggage as indicated on the receipt due to an arrival after midnight and the shuttle showed up within five minutes after getting the luggage. The driver was outstanding
Chin Hong from Hopkins,MN
4 out of 5 stars
I just wanted to say thank you Not for the Parking, but for Park Ride Fly USA representative Susan Trimarchi for her Customer Service spirit and quick action. I made a reservation at Park N Go and ended up mistakenly parking at Park N Fly instead. I have called both places and was told to contact Park Ride Fly directly. I sent an e-mail to Susan expalining what happened and she promptly refunded the monely upon receipt of copy of my payment to Park N Fly this morning. The way Susan helped me was a quite a contrary to the response I got from Park N Fly. Thank you.
Edward from Hibbing,MN
4 out of 5 stars
Excellent facility and service.
George from Mason City,IA
4 out of 5 stars
Clean, well set up.
Kerri from Zimmerman,MN
4 out of 5 stars
This is the first time I have used off site parking, and I must say that my husband and I were thrilled with how easy and simple it was...We actually were commenting on how much money we could have been saving in the past with other vacations if we knew it was gonna be so easy! Thanks to the drivers they were super friendly and awesome. Will for sure use again...Soon I hope :)
Carl from New York Mills,MN
4 out of 5 stars
We really found using your facility a time saver and had no worries about our van when we parked it there. My wife accidently lost (?) the small white ticket, but we still had our email paper and the dear lady helped us through checkout. Also - on a personal note - I really enjoyed the words on the bottom of the yellow slip given to us. Thanks for your help, faith and excellent facility. Carl Noble
David from Brooklyn Park,MN
4 out of 5 stars
Everything was just fine. If the weather in Orlando would have cooperated and we got back on time, everything would have been perfect.
Karen from Marshfield,WI
4 out of 5 stars
just remind the people that you are the yellow buses. I made you make an extra trip as I was looking at the addresses on the bus. Sorry about that
Jerome from Ocala,FL
4 out of 5 stars
Everything was fine except the street getting to your place.
Constance from Duluth,MN
4 out of 5 stars
FIRST CLASS
tom from brainerd,MN
4 out of 5 stars
All was fine.
Martha from Plymouth,MN
4 out of 5 stars
Everyone was helpful and friendly, I didn't have to wait, got right in and out, etc. However, I did not like having to leave my keys in my unlocked vehicle, so I will be using another service next time.
Venkatesh from schaumburg,IL
4 out of 5 stars
good
Gerald from Corcoran ,MN
4 out of 5 stars
Have used Park & Go before and find it very user-friendly.
cynthia from andover,MN
4 out of 5 stars
I prepaid a rate and estimated the time I would arrive. since I arrived 48 minutes earlier than I had estimated, I was charged an additional amount per day for all 4 days I was at the lot. I did not see any print that specified an exact moment of arrival. Since we are dealing with airline travel, what is the allotted time required from the estimate on the itinerary?
Giselle from New Brighton,MN
4 out of 5 stars
Excellent service!
SUSAN from COON RAPIDS,MN
4 out of 5 stars
Our visit was extremely pleasant. The staff went out of their way to be helpful and made our visit go very smoothly. We'll definitely be back!
Nancy from Lakeville,MN
4 out of 5 stars
on checkout the automatic machine did not work, I had to back up and go to a person manned booth.
Nancy from Athens,WI
4 out of 5 stars
We were impressed by convenience, friendliness and helpfulness of staff. We will definitely be back.
Barbara from Minneapolis,MN
4 out of 5 stars
Our experience with your service was surprisingly easy and effortless!
Thomas from Prior Lake,MN
4 out of 5 stars
Efficient
Taina from Norwood,MN
4 out of 5 stars
We had to wait for a second shuttle at the airport because the first one was full. That was a bummer. The park N go lot was so full of cars even parked behind other cars that it did not feel professional. And it took a long time to for the shuttle to manuever through them (although the male shuttle driver was excellent.)
Cristian from Rochester,MN
4 out of 5 stars
Great facility!
Cristian from Rochester,MN
4 out of 5 stars
Great service, will definitely use again!
Christine from Plymouth,MN
4 out of 5 stars
We were very pleased with the whole experience! AND we saved money! Thank you.
Wilson from Prior Lake,MN
4 out of 5 stars
We have been using your service for 15 years. This is not a new experience. I reserved a spot only when it is Spring Break or Teachers' convention weekends. Otherwise, I just drive in.
Jeff from St Michael,MN
4 out of 5 stars
Facility was fine. I was not helped with my luggage but I didn't need the help. Some other people were helped becuase they needed it. I was at the smaller HHH terminal and it took at least 20 minutes for a driver to come pick me up, that seemed excessive. I had forgotten to print my paid reciept. When I called and talked to customer service they worked with my lot to ensure they understood that I had paid in full. The lot attend had the note and it all worked out well. That was a very positive experience. However, the question is, if someone pays online beforehand how do you set up your system so that the visitor does not need the paid printout?
sandra from dassel,MN
4 out of 5 stars
Very good. Pleased with the professionalism of our two drivers and look forward to using your company again. I also appreciated the beautiful scripture message on our yellow ticket. Thank You!
Mary from Hillsboro,WI
4 out of 5 stars
We were very satisfied with your services. The driver was quick , efficient and very friendly and helpful. He explained everything to us and he found our car very quickly and we were glad to find our car safe and sound. We would certainly use you services again and would be glad to recomend you to anyone. Thank you very much.!! Sincerely, Mary Bloor
Susan from Andover,MN
4 out of 5 stars
Lot looked full, and I was so glad we had booked ahead. We were waved right in.
Susann M from Andover,MN
4 out of 5 stars
Well organized and efficient.
James from Minnetrista,MN
4 out of 5 stars
Great location for an easy dropoff and quick trip to and from the airport. Easy to reserve online as well.
Mary from Oakdale,MN
4 out of 5 stars
great!
James from Brainerd,MN
4 out of 5 stars
Very convenient, very busy, but moving vehicles and people efficiently and swiftly.
Alice from Amery,WI
4 out of 5 stars
Icould not be more pleased with the service.I will park & go with you again!
Natalie from Eau Claire,WI
4 out of 5 stars
Every time we use Park n Go to go o the airport we have had GREAT SERVICE... I recommend it to people who are traveling...The only thing I would suggest is putting the Exit on your information paper we get...Like Exit 34A/B... That would be helpful... Love PARK N GO....
Cindy from Eden Prairie,MN
4 out of 5 stars
We're always satisfied with the service at Park N' Go; very helpful and efficient staff! We'll use this facility again.
Darwin from Rothschild,WI
4 out of 5 stars
Very efficient and friendly. Our car was ready and waiting for us--we didn't even have to back it out of the parking space.
mark from Andover,MN
4 out of 5 stars
I was so suprised. I lost my location for the car. The driver, Peter Atsonakis (sp) helped me find it. I am very grateful.
Kathy from Duluth ,MN
4 out of 5 stars
I was impressed by the kindness by the staff. Very professional also. I like the verse at the bottom of the return ticket. This was our first time using anything like this. You made our trip nonstressed and enjoyable. I am going to tell everyone about you.
denise from redwing,MN
4 out of 5 stars
our driver was friendly and helpful,
Michael from Eden Prairie,MN
4 out of 5 stars
The driver who took us to the airport put our car information as well as the exact row and parking slot we were in. Our return trip was much easier with that information on the parking slip. First time we have had it done to that detail. Great improvement!
Kari from Blaine,MN
4 out of 5 stars
well organized and efficient
Eric from Rogers,MN
4 out of 5 stars
Very friendly and convenient.
Cristian from Rochester,MN
4 out of 5 stars
Upon my return, I had to wait 35 mins for the shuttle - I called once and the Park'n Go receptionist said he would send a shuttle ight away. 15 mins later there was no shuttle so I called again and another receptionist said she would send another shuttle right away. 12 mins later there was still no shuttle and I was trying to call a third time, however they decided not to answer to my number since there was nothing else they could have told me. 5 more mins later (35 mins altogether) a shuttle showed up and the drived said that the first driver forgot to drive by the pick-up area and the second driver thought the first one was getting me, so finally the third driver decided to come pick me up. At the end of the day, there was nothing anyone could do, but as I was waiting I counted no fewer than 7 Park'n Fly shuttles driving by - so that makes me think twice as to what parking facility I should use in the future. I have typically parked with Team Parking - they are really efficient and got me to catch flights that were departing within less than 30 mins away. However, recently they decided to add a $12 service fee which makes them the most expensive of all ParkRideFlyUSA facilities. I really like Park'n Go, I've parked with them before and I prefer them over Park'n Fly, but this one time they disappointed me. nevertheless, I won't let this one bad apple spoil the bunch, so I will give them the benefit of the doubt and park with them again, unless you can get Team Parking to no longer charge the $12 fee through ParkRideFlyUSA.com. I've parked with ParkRideFlyUSA.com close to 15 times in the past 18 months and I would rate your facilities as follows: (1) Team Parking; (2) Park'n Go; (3) Park'n Fly. Thanbks for your assistance and consideration! Regards, Dr. Cristian Linte
Cristian from Rochester,MN
4 out of 5 stars
Good service!
Cristian from Rochester,MN
4 out of 5 stars
Great! It would great help to not have the same shuttle go to Humphrey first and then Terminal 1!
Benjamin from Baxter,MN
4 out of 5 stars
great location and very good service, shuttle driver was super.
Bethany Jan from Minneapolis,MN
4 out of 5 stars
During the time that my car was with you, my mother died and I had to extend my stay. You were wonderful to allow friends to retrieve my car for me since I could not be there to pick it up. I will definitely use your service again!
Becky from Stillwater,MN
4 out of 5 stars
Very impressed with the friendly, courteous and professional staff.
Marcia from Kasota,MN
4 out of 5 stars
Making the reservation was quite user friendly, parking went fine, to airport was great, however the return .... we were met very timely to pick us up and take to our car, however we loaded our baggage, the driver (Mpls between 12am and 12:30 was rude, in such a hurry he literly threw the luggage to fly off the rack and it hit me in my head, he never said sorry or anything at all, missed our parking spot several times, but finely got us to our car, then when leaving, the attendant hardly spoke english, so the departure at the parking lot was not at all user friendly. The driver needs to be displined and repriminded for his actions, casuing a passanger to be hit by luggage, all in his disregard for safety is un-excusable, left us very very suspisious of his customer service and questioning ... should we go back for another time?
Gregg from Amery,WI
4 out of 5 stars
Very pleased with your business. Will use again!
Kimberly from Eden Prairie,MN
4 out of 5 stars
Easy and convenient
Brian from Arden Hills,MN
4 out of 5 stars
Our driver to the airport was awesome. I wish I remembered his name, but he entertained us and was very helpful. On our return, we had to wait for a shuttle to be sent from the lot. It was before midnight and we ended up calling to get the shuttle to come. Shuttles from the other lots had 2 or 3 different shuttles come through before our shuttle came.
ronald from new ulm,MN
4 out of 5 stars
The whole process went very smoothly. The bottle of water given to us when we were leaving was appreciated.
Tom from Rochester,MN
4 out of 5 stars
I was overjoyed to see a Nativity Scene set up at your establishment. For that reason alone, you can be sure that we will use your facility again. Thank you.
Cheryl from Sioux city,IA
4 out of 5 stars
The whole experience made my first trip to Minneapolis airport less stressful.
Reina from Minneapolis,MN
4 out of 5 stars
I had a bad experience on my return to MSP. I waited 30 minutes for my call to go through because of phone issues at Park and Go and then waited another 20 minutes to get picked up at terminal 2. The shuttle driver was very nice but I had to wait another 10 minutes to get out of the parking lot. The cashier appeared to be in training and I was almost charged an extra $ 6.00 when my reservation still had 40 minutes left. Would not use Park and Go again.
Lauren from St Louis Park,MN
4 out of 5 stars
When I got to the lot, the employees were VERY rude to me. I got a ticket and started driving away to park when the gate was opened. One of the employees came driving up quickly and yelled at me for not listening to the one at the gate when he told me where to park...and I had not even realized he was trying to talk to me. I apologized several times and was basically chastised by the employee for not listening to them. Overall, the parking is fine and close to the airport, but the check-in experience was almost enough to make me never park there again.
shannon from red wing,MN
4 out of 5 stars
I found this facility to be very courteous and would recommend it to my family and friends.
kathleen from Sartell,MN
4 out of 5 stars
We flew in a day late and we were able to email you our update and you responded quickly which was very refreshing. Thank you so much.
Marcus from Duluth,MN
4 out of 5 stars
Great experience. Didn't expect to be picked up and dropped off at our car, it was great.
George from Cedar,MN
4 out of 5 stars
A bit rushed with very curt instructions. Not clear. "go to 4-5 -- park" I didn't know what 4-5 was. I did figure it out with some turns and back-ups. Had trouble getting the car out of the parking spot because of other cars parked behind mine. very cramped. Other than that, things were just fine. Thanks.
Kathryn from Motley,MN
4 out of 5 stars
Was a pain in the but to check out,even though it was all prepaid on line.We couldn't remember where we put our paperwork to checkout,it would be easier if you would just go buy our license plates when we checked out.
Diane from champlin,MN
4 out of 5 stars
everything was as I expected. On time and pleasant service.
Geraldine from Minnetonka,MN
4 out of 5 stars
We returned home after the big storm in minneapolis and we pleased and surprised that the lots were plowed as well as they were. thanks
Vernon from Mt Lake,MN
4 out of 5 stars
We had paid for your services online with our credit card. We gave all the notes and papers they asked for....and upon our departure, we found that we had been charged and additional $43.00. We turned around and asked for an explanation....and we were told to contact you....can you help clear this matter up???
Pradeep from Omaha,NE
4 out of 5 stars
Excellent Service
Pradeep from Omaha,NE
4 out of 5 stars
great place to park *****
Pradeep from Omaha,NE
4 out of 5 stars
Excellent Service
Pradeep from Omaha,NE
4 out of 5 stars
Excellent Service
Gina from Golden Valley,MN
4 out of 5 stars
first time user. Generally good. Very friendly and helpful drivers. Your vans need better cleaning and freshening up, though. They looked dirty and smelled dirty inside. Parking stalls are narrow. Came back to a truck squeezed into the stall next to mine and had no room to open my driver door. Had to get in my car from passenger side. Not a nice thing to do when you're ready to get home.
Michael from Omaha,NE
4 out of 5 stars
easy and fast
Steve from Marietta,MN
4 out of 5 stars
Efficient yes - friendly no. We were not familiar with your business and didn't expect to be told to leave the keys with the car and they would park it. Because of my business lease arrangement I am not able to do so (I am the only one allowed to drive my car)...I would have been happy to inform the gate attendant of this, but because we were treated in an extremely "brisk" attitude, didn't even think about the fact that we would be expected to leave the keys with our car for the next weeek. When we told the parking person that we needed to park our car ourselves, they rudely told us we would have to go out of the parking facility and come back in and tell the gate attendant the issue. Really, the rudeness with which we were treated is unacceptable...simply NO reason for it. We simply didn't understand the "route"...not that we were incapable of understanding it, just not aware of it....no need to be rude about it. There were NO cars waiting behind us, and there wasn't a backlog of people waiting to get on the bus and go .... no reason that I could see that we were "barked" orders...orders that simply didn't make any sense to us. Upon return, again - rude, rushed behavior...not needed and not acceptable. Yes we were greeted, yes it was efficient, yes the ride was pleasant except that we felt a bit abused by the treatment of the staff. I do not anticipate using your facility again...but can see that many people do as the lot was pretty full. Certainly being prompt (airport delivery and pickup) is of the utmost concern for most of us at an airport parking facility and rightfully so. But honestly, if I had the name of the people that were so rude, I would share the names with you. It is unacceptable and they should be reminded of it in their performance review.
Sharon from Vadnais Heights ,MN
4 out of 5 stars
I was pleasantly surprised how quick and easy everything went. I would definitely use you services again when I fly.
Mardel from Barron,WI
4 out of 5 stars
They drive too fast and throw you all over. I am disabled and I had to hang on to a rail,they take curves too sharp. They drive like they are going to a fire
Susan from Minnetonka,MN
4 out of 5 stars
Everyone was wonderful, especially Dan who diligently tried to find my husband's missing items he thought he had left in the van. Low and behold, he had them all the time. We'll excuse him because he was sick.
lori from Cold Spring,MN
4 out of 5 stars
Very accomodating.
Lois from Milaca,MN
4 out of 5 stars
I am VERY PLEASED!!! My keys were left on the seat in the shuttle and Thomas found them, and ran to find me, but I was already gone from the ticket counter. He went above and beyond to try to find me, and kept them for me till I returned. I thought I left them in my car, and was not too concerned, as AAA was coming to help me, but was pleasantly surprised when Thomas told me what happened! Thank him for me...can I send him a monitary gift?
Hollyce from Waverly,MN
4 out of 5 stars
I am an AARP member and the lady at the gate was very snotty when I inquired if I had received the discount. I filled it in on my reservation but didn't notice any dicount. Very disappointed with that service.
Marcy from Estherville,IA
4 out of 5 stars
very nice
Maria from La Crosse,WI
4 out of 5 stars
We never had to wait and everyone was very helpful and friendly. I would definitely use your service again and recomment it to others.
Cheryl from Raymond,MN
4 out of 5 stars
very quick and efficient; nice alernative to airport parking
Pradeep from Omaha,NE
4 out of 5 stars
Great place to park your car.
Pushpa from Minneapolis,MN
4 out of 5 stars
The parking lot seems very congested and it's harder to navigate compared to Park N Fly. The only reason I booked this reservation was because Park N Fly was already full. I had a very heavy suitcase and was struggling to get it out of the trunk, but the driver did not even bother to get out of his seat or ask if I needed help. He did not know how to open and close the door and we stood in front of the shuttle (while it was snowing outside) while waiting for him to figure out which button to push. Once he opened the door, he did not help me to take my suitcase up the steps. After arriving at the airport, we had the same treatment with no help to unload the suitcases. We also had to wait at the door of the shuttle while the driver (again) tried to remember which button would open the door for us to exit. If this driver was new, he should have better basic training to open and close the door. In the future, I will make sure to call Park N Fly earlier to reserve a spot because their drivers are much more friendly and have even offered to brush the snow off my car, which I would never expect our Park N Go driver to do after the service received.
Tom from Waverly,IA
4 out of 5 stars
We are a first-time user. What we appreciated most was the fact that the shuttle was waiting right outside the door after we received our luggage from baggage claim. I am sure it was a coincidence but we did not like the shuttle wait from other hotel services in the past. Employees were helpful & friendly.
Jean from Roseville,MN
4 out of 5 stars
We are first time users and found the experience quite satisfactory from the time we pulled into the lot -- the greeting was friendly and helpful and we did not have to wait long to park the car into a space. We were puzzled with the $7.00 charge as we left the lot. It was late and we were anxious to get home so we did not ask the attendant why we had to pay the $7.00. Was it because we were late in retuning to our car and the lot? We had to wait a long time for our luggage to arrive at the baggage claim area; the shuttle there was filled to capacity; and the driver told us to wait for the next shuttle? Events beyond our control? Could you advise re: the additional fee? Thank you.
Tamela from Stone Mountain,GA
4 out of 5 stars
Everything was fine except: when we arrived back to Minneapolis, we called from the terminal and got an extremely rude male on the phone. We were at the wrong terminal, a bit confused, and was told to "use my f#*king eyes" to find the right place. This was not necessary and tarnished the whole parking experience.
Joanna from Park Rapids,MN
4 out of 5 stars
We had a great experience. Everything was fast, convenient, and easy.
Carol from Ramsey,MN
4 out of 5 stars
We used a different parking service last time we flew and the difference between that service and Park N Go was like night and day. Our experience with Park N Go was terrific! Smooth & quick process to the airport & back when we returned.
Darla from North Mankato,MN
4 out of 5 stars
Quick, efficient, great location-- easy in and out.
Larry from Spooner,WI
4 out of 5 stars
Terrific deal and excellent customer service!!! Would definately recommend to friends and family...............
linda from oakdale,MN
4 out of 5 stars
We were more than pleased; prompt service,friendly folks,and the facility was very clean and well lit. We will use it again!
Aaron from Ashland,WI
4 out of 5 stars
Good service initially as we were transported to the airport. On return was VERY POOR service: We were under impression of conssietnt pick-ups from airport, yet after no shuttle (approximately 15 minutes, we had to call and wait additional 15 minutes) = 30 minutes that will be later billed to us (the consumer of your goods/service). 1. Time system at MSP park n' GO was off (by 2 hours)and we have proof of this in form of bank transaction with time verification. They say we checked in at 3:00 P.M., yet we have bank transaction with time stamp at 2:30 P.M. in a town 120 miles north of the MSP park and go. 2. Poor communication skills of receptionist handling this obvious problem with their system. 3. After on-site staff held us up for 20 minutes (at more charge to us) we had still not been able to reach their "manager" who is stationed out of state. 4. Had to pay eronious bill of nearly 2.5 hours over documented price to leave the lot. 5. There was no written or verbal communication as tho the price of $3.50/hour anywhere visbile at site. Very odd choice of fee as a daily rate is approximately $10.00. This is an obvious use of deception that I (and my wife)are currently upset with. Currently considering contact of BBB or other alternatives to ensure that the "general public" are not to be manipulated with this again.
JOHN from ROCHESTER,MN
4 out of 5 stars
looked good,good lighting for night parking, picked up at car.
Angela from Glencoe,MN
4 out of 5 stars
Drivers were very courteous.
Debora from Minnetonka,MN
4 out of 5 stars
Very Good. Quick service to and from the airport... Friendly drivers...
mark from west fargo,ND
4 out of 5 stars
very good service. the driver even cleaned the 3 inches of snow off our car....awesome.
Barb from Fargo,ND
4 out of 5 stars
It was an awesome experience. I was a little skeptical at first not ever having left a vehicle under the care of someone else, but it turned it alright. The two drivers involved in the airport transfers were absolutely delightful men.
Ridchard from LA CRESCENT,MN
4 out of 5 stars
Our first time using it and it was such a good experience. Thank you, Dick and Teresa Walter
Derek from Thunder Bay,ON
4 out of 5 stars
Very good. Will definitely use again.
Holly from Delano,MN
4 out of 5 stars
Everyone was extremely friendly and the service was very speedy.
Thomas from Moorhead,MN
4 out of 5 stars
Everything went beter then expected, The wait at the airport was a little long but not bad. Service was great and people were friendly. I will use again.
David from Eau Claire,WI
4 out of 5 stars
The Drivers on both days(Departure/Return) were outstanding. They were courteous, helpful, and left nothing to my imagination when it came to reminding me of possible things left in the vehicle, how to find my vehicle upon return, what the check out process involved, where (and when) to get a shuttle ride back to the parking facility. TOP NOTCH!!
Sonia from Maple Grove,MN
4 out of 5 stars
Appreciated the prompt pickup & delivery of us & luggage to & from the airport.
cynthia from mazeppa,MN
4 out of 5 stars
convenient with limited waiting
Cindy from Eden Prairie,MN
4 out of 5 stars
Extremely friendly and professional staff! We will definitely use this facility again.
dale from cohasset,MN
4 out of 5 stars
We were very pleased with the customer service from your staff. On the return we had a very nice driver, even cleaned off our truck windows as they were full of ice. Very friendly and much appreciated...
Curtis from Brooklyn Park,MN
4 out of 5 stars
it was quick in and out. helpful staff. shuttle right there to get you quickly to the airport
Douglas from Excelsior,MN
4 out of 5 stars
Well-run and efficient Question: If I reserve a space and pay in advance, do I get the advantage of using the AAA discount?
John from Lake Bluff,IL
4 out of 5 stars
Did not have luggage; therefore didn't need help.
Tracy from Anoka,MN
4 out of 5 stars
Very impressed with the speed and efficiency of your facility and services. Would definitely use again.
Becky from Stillwater,MN
4 out of 5 stars
Extremely thoughtful and courtious staff! Everything was quick and efficient. I have heard many good things about your services from Becky Locke and now have my business traveling husband hooked!
Michael from St. Cloud,MN
4 out of 5 stars
We waited about 20 minutes for a shuttle (just for your information) but we were fine with that. We just had one issue with the billing and I have sent an e-mail regarding this to your Customer Service Dept. and hope to hear back from them about this.
Pat from Hayword,WI
4 out of 5 stars
I was held up by weather and arrived at the parking facility 2 hours after what I had said I would. I was charged an additional $4. and did not think that was right or fair at all. Because of this my satisfaction level dropped considerably. Had I figured out the penalty for not arriving exactly as planned, I would have set my time of arrival at the parking space much later to compensate.
Vivian from Fargo,ND
4 out of 5 stars
Very convenient and timely. I would definitely use this facility again and will recommend it to my friends. I have kept the address and directions so will pass the information along.
Steve from Brookings,SD
4 out of 5 stars
Very well organized! The gentleman who picked us up was especially cordial and helpful! All went very well!
Barry from Mondovi,WI
4 out of 5 stars
I feel the my vehicle is very safe in your facility. Your staff are always pleasant and willing to take out bags.
Kristin from Minnetonka,MN
4 out of 5 stars
Great !
Mary from Oakdale,MN
4 out of 5 stars
Great service!
Mary from Oakdale,MN
4 out of 5 stars
great
Cesar from St Paul,MN
4 out of 5 stars
Well organized.
Edwin from Woodbury,MN
4 out of 5 stars
I dropped off the car and my daughter picked it up. I was told to give the little card i received to the driver. The driver said she didn't want it and I should keep it. when my daughter came to get the car, there was no way to find it without the little card. Also I've been there twice. On both occasions theyhave tried to charge me a second time when I exit. Only having proper paper work has saved me. It seems like it should all be computerized.
william from savage,MN
4 out of 5 stars
I drive a large vehicle and it looked as though the lot was overbooked. There were vehicles parrallel parked behind the row across from my spot. Getting in and out of the space while not impossible for me, took patience and numerous movements. I have reservations that someone else may damage my vehicle.
Jennifer from Minneapolis,MN
4 out of 5 stars
I may or may not use this lot again. When I arrived in the morning, I thought I was clear on where to park, but was reprimanded by the driver for being in the wrong aisle. It was not a pleasant way to start the day. The person at the gate needs to speak clearly, with full directions. He was too chatty, which complicated the interaction. The driver did apologize to me, but none the less, it wasn't OK to get after me for misunderstanding direction on where to park. I may or may not park there again.
Kenneth from Waterloo,IA
4 out of 5 stars
way overbooked. Had to leave my car key so they could park in the isles. The barcode reader did not connect to show the check out person on the lot the information he needed, day of departure, to let us go. I had to provide a copy of my departure airline ticket to get out of there. The copy of the parking voucher was not enough even with the large paid letters at the left of the barcode.
Denise from Mankato,MN
4 out of 5 stars
This was awesome! I will definitely use your services again when we go to Lexington,KY this summer. The directions were easy to follow and I didn't have to wait AT ALL for my shuttle. :) Thanks so much for making this trip easy! Denise Fritschmann
Susan from Forest Lake,MN
4 out of 5 stars
I was annoyed that driver did not get off his seat to help me n my 3 children with our luggage. This was at 630am this morning. And he drpped us off one lane away from our car. We were the only people that he picked up and dropped off. He did not help us at all.
Annette M from Minneapolis,MN
4 out of 5 stars
The only issue I have is the amount that showed up on my credit card is $38.49 and the receipt I have is for $34.50. How do I resolve this?
Donna from iron,MN
4 out of 5 stars
My keys were locked in my car when i returned so we had to wait for a locksmith-close to an hour. i also did not receive my checkout receipt but someone elses.
Steve from Maple Grove,MN
4 out of 5 stars
I tried your facility for the first time. I have been a long time Park N Fly customer. They failed to meet my expectations regarding on line reservations. My first impression of ParkRideFly was great. I will not be using your competitor any time soon.
Jon from Harris,MN
4 out of 5 stars
I was unhappy when I checked out assuming my parking was prepaid and then i was told i still owed $3.00 more. Never happen at the park and fly lot.
John from Elk Mound,WI
4 out of 5 stars
Impressed with how fast we were picked up; and right at our car! We got a little confused at the airport pick-up area as to what side of the building the "off-site parking" shuttles came, but was soon figured out. Drop off right at the car was great too.
Richard from Fairmont,MN
4 out of 5 stars
Very efficient and prompt.
Gary from Okoboji,IA
4 out of 5 stars
impressed
Angeline from Saint Joseph,MN
4 out of 5 stars
Everything went slick...we drove in after being greeted warmly, we were directed to the area to park and the shuttle picked us up and loaded our suitcases. Our return was quick and efficient and or driver was friendly and joyful (he seemed so happy to be doing his job) He unloaded our suitcases and waved goodbye and we drove out with a pleasant greeting to have a nice day. Thank you for your wonderful service!
eugene from garrison,MN
4 out of 5 stars
large potholes made me feel a little fearful for tires and car.
Sandra from Ham Lake,MN
4 out of 5 stars
Quick, easy, friendly, and efficient! Thank you!
Karen from Prinston,MN
4 out of 5 stars
Very Convenient, great service, friendly people... Thank You
Stephen from St Paul,MN
4 out of 5 stars
The location to be picked up at the airport was unclear because of multiple doors with simular markings.
Steve from Afton,MN
4 out of 5 stars
we had to leave our keys to the car because, they were overbooked I wont do that again. When we returned keys were not in the car and the battery was dead the battery is 4 months old. cost of parking 90.00 what is your company going to do? Steve 612 581 4623
Carol from Woodbury,MN
4 out of 5 stars
When we checked out, the gate agent told us we owed additional money; she didn't go by the confirmation with the bar code. Even though the amount she said we owed was negligible, I was dissatisfied with that situation.
Harriette from anoka,MN
4 out of 5 stars
Hassle free great way to to et to the airport without bothering family or friends.
Nicole from Elk River,MN
4 out of 5 stars
I've used Park and Go before and have always been satisfied.
Robert from Apple Valley,MN
4 out of 5 stars
Your operators are excellent. Not only do they speak english but they can do math. Good for management.
Tarrol from West Fargo,ND
4 out of 5 stars
Overall pleasant experience and will use your facilities again.
JOHN from FARMINGTON,MN
4 out of 5 stars
I was very pleased; I will definately use Park N. Go again
Richard from Blaine,MN
4 out of 5 stars
When I booked a parking spot I booked the wrong lot. I called the # on what I printed out and they changed it for me no problem thanx! We waited less than ten minutes for our ride back from the airport today, he helped us unload and was very nice.I put the stuff in my car, turned the key and had a dead battery(left the dome light on for 6 days). I found the same guy that dropped us off, told him what happened. he sad he would be right over to help, he sent a guy over to jump us,had us going in a minute.GREAT STAFF/SERVICE Thank you!!!!!!!
Glenn from Cold Spring,MN
4 out of 5 stars
Prompt and Very Clean Vans, Friendly Helpful Drivers. Would use your service again. Thanks for expressing and making The Christian Message part of your Business.
Arlo from Owatonna,MN
4 out of 5 stars
Good to be able to reserve ahead of time. Helpful both coming and leaving parking facility.
Connie M from Aurora,MN
4 out of 5 stars
The service was wonderful however a bit confusing when locating the facility. My reservation voucher stated "Park & Fly" but we had actual reservations at "Park & Go" - When we entered they stated they were one in the same, yet at check out my coupon for $5.00 off wasn't excepted, the clerk stated it was for Park & Fly but that she could except the voucher showing pre-payment. Why the confusion?
steve from siren,WI
4 out of 5 stars
Very fast and courteous service!
Paul from Winniopeg,MB
4 out of 5 stars
Found it easy to use, reasonable price, good service - used in poast will use in future.
Pradeep from Omaha,NE
4 out of 5 stars
Excellent place to park, Overall satisfied 4 Star
Pradeep from Omaha,NE
4 out of 5 stars
Good Service, will recommend to a friend.
Julie from Kimball,MN
4 out of 5 stars
It was wonderful!! We got immediate service both coming and going. Thank you so much for making this part of our trip smooth!!!! Julie Schmelzer
Joyce from Baxter,MN
4 out of 5 stars
Your employee at window was very rude. He wanted to argue. He tried to collect an extra $14.00 and would not read the paid slip my spouse had to get our of our car , take time from our remaining vacation to discuss with general manager. He said computer was incorrect. Because of the employee that was Ethiopian I would not use your facility again
Linda from Stanley,WI
4 out of 5 stars
There was some confusion when we were checking out. The prepaid online receipt was basically ignored until we pointed out that we had prepaid. Now that we have gone through the reservation procedure, we probably will not do that again. There seems to be a little confusion when deciding on which shuttle to take. For example, does one take the "Team parking" or "Park n Go". Thank you.
Jean from Mankato,MN
4 out of 5 stars
We had to wait for a shuttle only because there had been an accident and the shuttle was delayed. Good service and would use again. The bottle of water at the check out was much appreciated.
Jill from Rice,MN
4 out of 5 stars
I was very upset by our return trip to Park and go. Our driver did not help with luggage at all, and I had to call twice to see where the shuttle was...we waited for like 45 min at airport before anyone showed up. Also ther was a huge dent in the side of my drivers door that was never there before! Jill Skaja [email protected]
Duane from Minneapolis,MN
4 out of 5 stars
Excellent - good drivers
Mary from Oakdale,MN
4 out of 5 stars
great! You are my preferred place for parking.
Mary from Oakdale,MN
4 out of 5 stars
Great!
Debra from Eau Claire,WI
4 out of 5 stars
We have used Park N Go at MSP in the past. They are close to the airport and we don't have to worry about getting there on time. Our return trip was also quick, efficient and convenient.
Larry from Mason City,IA
4 out of 5 stars
great location and service
Jennifer from Minneapolis,MN
4 out of 5 stars
I miss that Team Parking is no longer an option from your company--it is much closer for me!
lori from sauk rapids,MN
4 out of 5 stars
very satisfied !
Stuart from eveleth,MN
4 out of 5 stars
I'm sure I will use your service again...An excellent experience.
Aaron from Blaine,MN
4 out of 5 stars
We would recommend park and ride to others. Our vehicle wouldn't start due to the battery and you jumped our car promptly and we were on our way. We really appreciated it!!!!
Norman from Isle,MN
4 out of 5 stars
Very friendly and efficient staff. A pleasure to do business with. A++++
Susan from Minnetonka,MN
4 out of 5 stars
Everyone was helpful, service was fast, and it all helped to alleviate the stress of getting to the airport on time!
Glen from Minneapolis,MN
4 out of 5 stars
I had prepaid for 9 days and had to came back a couple of days early. When I asked about a refund for the unused days the staff member said I had to call your office during business hours to ask for a refund. It would have been a far better experience if he took care of it immediately instead of forcing me to remember to call your office later after a busy and intense business trip.
Jenna from Columbia Heights,MN
4 out of 5 stars
Overall great experience. My only comment is it would be nice if you didn't have to keep track of the receipt you print after booking and the yellow slip that tells where your car is at (perhaps if payment and car location information were stored somewhere in a system and it could all be pulled up by your name).
Vicky from Chippewa Falls,WI
4 out of 5 stars
Everything was great until we entered the checkout kiosk. We were the only car around and it was not busy. When we stopped the car the woman walked away from the window and then she got on the phone. When she finally greeted us she asked for our card and when we didn't immediately offer it she got on the phone again and we had to wait for her. When we tried to talk to her she said in a snippy voice, "what did you say?" When she raised the gate she didn't say thank you. This was with a PREPAID reservation.
mary s from st paul,MN
4 out of 5 stars
Pleasant; I would use you again.
Raymond from St Louis Park,MN
4 out of 5 stars
good!
Susan from Sauk Centre,MN
4 out of 5 stars
Drivers were very friendly and were right there both when we dropped our car off and picking us up at the airport.
RUTH from LACROSSE,WI
4 out of 5 stars
I was very pleased. This was my first time using your facility and I would definitly use it again if/when the time comes. I call in because I am not real good on the online thing yet. The person was very helpful and guided me thru the process.
Sandy from North St. Paul,MN
4 out of 5 stars
well lit,organized, and the shuttle was to my vehicle immediately.
Kristin from Coon Rapids,MN
4 out of 5 stars
We called for pickup from the airport when we landed..the instructions didn't give a certain time to call, other then to call. The man of the line said the van would be there. We got in around 1:00 am so the airport wasn't that busy. Got our bags and went and waited. Then time between calling and waiting at the pick up spot was about 20 minutes, no van so I called again.. the man on the line said again the van would be there. Another 10-15 minutes pass by. The driver came and was rude..we had to lift our bags into the bus. Then when talking to the other passengers that were on with us, they had called 2 times also. The driver was annoyed with us calling so much. We got to your parking lot and he was racing through, hit a big bump in the road...and my party was in the back seat and flew us around. I made a comment that I forgot was it was like in the back of the bus, the driver commented that he gave us a reminder, with a very cocky attitude. And we did tip. I must say the driver on the way to the airport was very pleasant and helpful. And I plan on using your parking again in the future.
Norman from New Ulm,MN
4 out of 5 stars
Our only glitch was that we had to ride for many many loops in the covered garag. After being taken to our can we again made many many loops before we could check out. The check out could be more clearly marked.
Gary from LaPointe,WI
4 out of 5 stars
My return flight came in slightly before midnight. As I had to wait about 1 hr for the shuttle back to parking I was charged for an additional day parking. I don't think that was ethical considering the cercumstance. I will probably look elsewhere for parking in the future.
robert from holmen,WI
4 out of 5 stars
We were very satisfied and will definieely use your service again and recommend it to friends.
Janie from Saint Cloud,MN
4 out of 5 stars
Two concerns-- 1. How come I was charged on my credit card over $95 when at checkout the woman said that will be $84.00. I then had to remind her that I had already paid online. At the time I couldn't remember what the charge was, so I didn't say anything. I am also confused as to why the discrepancy in charges. 2. I could do without the bible/religious quote at the bottom of my receipt
Amy Marie from Plymouth,MN
4 out of 5 stars
I have always been an airport parker, but this was very easy and much more economical.
Michelle from Prior Lake,MN
4 out of 5 stars
Great experience...thank you!!
Cristian from Rochester,MN
4 out of 5 stars
Good service. Good facility!
Cristian from Rochester,MN
4 out of 5 stars
Dear Madam/Sir, I am sorry I have to relay the following information to you, but on Feb, 24th, 2013 I had a quite unpleasant experience at Park'n Go MSP. I had my parking reservation pre-paid through www.parkrideflyusa.com just as I have been ding for 6 years, in both Detroit (Airlines Parking) and Minneapolis (Park'n Go), but upon my return, unfortunately my flight was delayed by approximately 2 hours, arrival which pushed my parking check-out by a couple of hours into a new day. This was the case in the past, however I was NEVER charged extra, as the check-out agent was perceiving enough to realize that it was a matter of a couple of hours flight delay and not an intentional act. Moreover, I have been booking ALL my parking trips with www.parkrideflyusa.com for several years, mostly at the Detroit Airlines Parking and Minneapolis Park'n Go facilities, as well as a couple of others, including Buffalo, NY and this is my first complaint, because I feel that you should communicate to your parking contractors to take care of their loyal customers better than they do - it's not about the $9 charge, it's about the courtesy they should show in situations beyond our control. Also, is there any way you can relay to Park'n Go that when we park off-site, we would like be driven DIRECTLY to the terminal we fly from and not to Humphrey terminal first? Airlines Parking at DTW had separate shuttles going to McNamara and North terminals, and they were getting people there quickly and efficiently, without missing flights. These guys at Park'n Go have a policy to go to Humphrey first and it is very difficult to make them understand that a flight is departing in 40 mins or less from the Main terminal. I think the best approach is for them to have separate shuttles going to each terminal and I don't think this is too much to ask, given the high traffic that parking facility sees. I really like parkrideflyusa and I also like the Park'n Go facility and I would like to continue having them as my first off-site parking choice. However, given that there are quite a few parking options, some also cheaper, I may have to rethink my future parking experiences. I would really appreciate it if you could please reply to this message and confirm that this information has been relayed to the management of the Park'n Go facility. I have been very fortunate to have encountered great and courteous experiences over the past several years with parkrideflyusa and I would not want this experience to make history. Thank you in advance for your understanding and assistance with this matter. I greatly appreciate it and I look forward to hearing from you at your convenience! Regards, Dr. Cristian A. Linte Email: [email protected]
Becky from Stillwater,MN
4 out of 5 stars
Quick service. Friendly, professional staff.
Gloria from Zumbrota,MN
4 out of 5 stars
I tried to get the AARP discount and it was not successful when I tried to enter the membership number nothing happened to show if it was taken or not taken. Then, I submit it and get no discount. I will not use your online services ever again!!! Mrs. Mensing
fred from east bethel,MN
4 out of 5 stars
Thank you, You were the only part of my trip that went good.
angela from Hastings,MN
4 out of 5 stars
Great
robert from crosby,MN
4 out of 5 stars
The return driver was very nice to us and helpful.but i called the phone number on my yellow ticket to schedule a pickup at the airport and wasnt sure where to go for pick up so i called the number again and the guy who answered(tom) was different then the one who i scheduled the return pickup with.i asked him where we should go for pickup he told me to read the directions on my ticket and hung up.
Larry from Algona,IA
4 out of 5 stars
Friendly-removed snow from our car! Helpful-gave us directions on how to get out of the city. Very satisfied.
Carol L from Minnetonka,MN
4 out of 5 stars
Fairly long wait for pick up
Samuel from Ham Lake,MN
4 out of 5 stars
We had a little trouble finding the return shuttle pick-up spot at the terminal. The yellow slip with our position and car description was a nice touch. Driver was very helpful. Biggest complaint was trying to find our way out of your lot; there are no clearly marked EXIT signs on posts or in the roadway.
Donald from Minneapolis,MN
4 out of 5 stars
Everything was fine with one exception: check-out. Because of an unfortunate accident in Denver (fierce wind blew my travel file all over the rental car lot), I lost my printout of the Park 'N Go receipt and the yellow parking stall card. But, the email receipt was still sitting on the GMail server, so my friend brought it up on her iPhone. At the gate, we presented this to the attendant. After a curt scolding about not having the printout, she quickly retrieved the reservation information on her computer screen and handed me a receipt. My response to the scolding was a reaffirmation that it REALLY DID FLY AWAY. "Hey, I'm trying to be polite," she said, "I'm just supposed to say that." So, because she is blaming management, I decided to let management know. You decide what to do. Though I may return, it's just too easy to reserve in the lot next door (Park 'N Fly).
Pradeep from Omaha,NE
4 out of 5 stars
Excellent service
Pradeep from Omaha,NE
4 out of 5 stars
Had to wait for long time at the Airport, even the check out process took long this time.
Michael from Champlin,MN
4 out of 5 stars
This was my first time. Drivers were both great. The checkout process was brutally long. Waiting for the car in front was very lengthy. During my checkout, it took a long time and I prepaid. Either the system is flawd (couldn't find my registratin) or the checkout person was not able to process what appeared to be an exception. Except for the checkout, I was very impressed with the operation and will certainly consider using your facility again.
Steve from New Prague,MN
4 out of 5 stars
The first driver we had was not freindly and not very helpful. However the return driver was fantastic!
lorna from ripon,WI
4 out of 5 stars
efficient and friendly
Willard from Waseca,MN
4 out of 5 stars
No problems
Randy from Orange City,IA
4 out of 5 stars
We were very pleased with both the facility and the service. You were great!!
Roxie from River Falls,WI
4 out of 5 stars
Easy and friendly!! Will use again!!
John from North Branch,MN
4 out of 5 stars
The only step I feel would make the visit easier is the option to use a credit card swipe as we enter. This will record entry (reduce the risk of the losing ticket, then causing confusion with the attendant at the exit. You also receive a savings in paper costs. Overall, great visit. First time in many years. Thank you!
Chris from Hurley,WI
4 out of 5 stars
Excellent! No wait to or from the airport. Dropped off right to my car. The staff was courteous. I would not hesitate again to use this service.
Amy from Albert Lea,MN
4 out of 5 stars
You were the least expensive option for us. Very close and convenient to MSP airport. We will use your services again. Thanks!
Gary from Willmar,MN
4 out of 5 stars
Nice
Arthur from Excelsior,MN
4 out of 5 stars
We were greeted immediately and guided to a parking spot where a bus picked us up right away and we were helped with luggage. Great help at the airport and again when we returned. We had a problem while we were gone and a phone call to the facility made it very easy to stay a few more days than what we had planned.
Robert M. from Osseo,MN
4 out of 5 stars
Leaving we were helped with our bags and the driver drove slow Returning we were not the big guy didn't get out of the bus. That's when you need help, you're tired after the long overnight flight and he drove to fast.
Tonya from Minneapolis,MN
4 out of 5 stars
I arrived right on time. Was greeted by 2 gentlemen outside the main office (great). Was told where to park and went there. A shuttle arrived to pick me up ( shuttle 33 at 3:30 am Tuesday morning. Got out of my car and was struggling with getting my luggage out of my car--this driver just watched me and didn't even ask me if I needed help. After a couple of tried I was finally able to pull it out of my trunk and prceeded to pull it on the shuttle. Once again this driver just sat there and watch me struggle. Really! Just wondering if the bad treatment I received was because I was a woman or African American??? On the return trip my driver was the perfect gentlemen-put my luggage on and off--even put it in my car. (shuttle 30 at $;30 pm Friday June 14). Just some feedback to help you get better staff.. TAM
Cristian from Rochester,MN
4 out of 5 stars
Great service.
Jerry from Prescott,WI
4 out of 5 stars
we got in 6 hours early and we still paid the same amount we should have not paid as much and when we were questioned we where told that's how it is don't like it go somewhere else, so sad we can't go anywhere else as this is the closest place for us just won't use it as much if we can help it.
Barbara from Onalaska,WI
4 out of 5 stars
It was just perfect on every aspect.
Matt from Minneapolis,MN
4 out of 5 stars
Everything was fine and the service was good. My one issue is the "Don't Tread On Me" tea-party flag flying in front of the facility. While I appreciate the need and value Free Speech, that flag is a clear sign that I am patronizing a company or specific franchise of a company that does NOT share my values. Not everyone has to, but does it have to be that blatant and in my face? Every time I drive up and drive out I have to see that. I am a regular customer and would appreciate that flag being taken down.
Sandra from Minnetonka,MN
4 out of 5 stars
Quick and easy. Glad they reminded me to keep the Row # for my return. All good.
Steven from Centerville,MN
4 out of 5 stars
This was our first experience using your service and we couldn't have been more pleased. You will be our source for Park N Go from now on.
Bonita from Woodbury,MN
4 out of 5 stars
Very pleasant people fast service and very efficient would like to thank all of the workers and would use again next time we travel.
Tracy from Shell Lake,WI
4 out of 5 stars
When we arrived there was a rain downpour, so we really appreciated being picked up right at our vehicle! When we left it was very hot outside, so we really appreciated getting a bottle of cold water at checkout!
Mary Ellen from Madison,MN
4 out of 5 stars
Very pleased with the service!
Michelle from Janesville,MN
4 out of 5 stars
Fast, easy, efficient. Really appreciated the help with our bags. Drivers were quick & efficient.
Laure from Saint Stephen,MN
4 out of 5 stars
great service and very friendly attendants especially the morning man was quite entertaining do you have a frequent user program? I would join
Sharon from Eau Claire,WI
4 out of 5 stars
Great service, got to the airport quickly, polite drivers
Benita from Montrose,MN
4 out of 5 stars
This was the first time we used this service, it was easy to find and once parked the shuttle was right there to bring us to the airport. Very convienient and the price was good.
Arthur from Excelsior,MN
4 out of 5 stars
When we returned from our trip the van that was present was full, but the driver said it would only be minutes until another one came and he was right. We were the only passengers on the shuttle and the driver was very friendly, helped put the luggage into our car and and moved the car that was blocking our car. Overall very good service!
Bridget from Genoa,WI
4 out of 5 stars
Quick, fast, great location when heading south - loved it. I thought the gentleman who handed us some water while waiting to leave the facility was a very nice touch and was appreciated. Overall, clean, on-time and quick exit from the airport are the reasons I will return.
Donna from Moorhead,MN
4 out of 5 stars
Very quick & easy to use. Helpful, friendly people.
margaret from Mankato,MN
4 out of 5 stars
Pleasant employees and quick transport to the airport.
Andrea from Saint Paul,MN
4 out of 5 stars
It took over a 1/2 hour to be picked up from the HHH terminal, which is the close one! I wish they'd ask for your name when you call so they could make sure they have everyone.
Becky from Stillwater,MN
4 out of 5 stars
the staff here is always quick efficient, also offering helpful reminders if we have forgotten anything...cell phones, etc. We have never had a wait on pick up or drop off.
Gregory from Menomonie,WI
4 out of 5 stars
I have used PARK N GO Twice it is the best!
Betty from Eau Claire,WI
4 out of 5 stars
Everyone was pleasant to work with and we were dropped off and picked up quickly. I will recommend your services to others.
JOHN from LaCrosse,WI
4 out of 5 stars
Excellent Service, will use again !
Kimberly from Saint Paul,MN
4 out of 5 stars
THE MAP TO THE MINNEAPOLIS LOCATION IS IN URGENT NEED OF REVISION DUE TO THE CONSTRUCTION AND SUBSEQUENT REROUTING. IT IS A MAMMOTH PROJECT WHICH REQUIRES EXTRA TIME TO ACCESS THIS LOT AND PLANNING AHEAD WOULD HAVE BEEN ENORMOUSLY HELPFUL. THANK YOU
Curt from Bruce,WI
4 out of 5 stars
We were very happy with your service. The only hitch was when we could not find our paper work at the end, but the attendant was very patient with us. We did find it and all was good. Also liked the Christian movie ad in the shuttle!! Thank you!!
Theresa from Waseca,MN
4 out of 5 stars
There were several of us waiting approximately 20+ minutes for the shuttle. When i called, the person answering the telephone was a bit rude. The driver was nice and the woman at the desk at check out was very sweet.
Laurie from Warsaw,MN
4 out of 5 stars
I guess the only complaint I have was on the return trip the driver had a personal phone call while driving. As part of my parking fee goes to paying for the ride and driver I don't appreciate paying someone to drive me while he dangerously talks on the phone. A business call I can see but a personal call should be done on his own time.
MARK from MILAN,MN
4 out of 5 stars
Really liked the fact that we didn't have to wait both coming and going!
Barbara from Menomonie,WI
4 out of 5 stars
Good value, prompt and professional service.
Nancy G from Stillwater,MN
4 out of 5 stars
First time we've used this service and were very happy. They picked us up as soon as we got out of our car and we were at the airport in no time. Upon our return, we had a full load, but the driver dropped us all off at our vehicles and we were on our way home. We were very pleased and would use this service again.
Michael from Bloomer,WI
4 out of 5 stars
Waited 15 minutes for shuttle while another company had 3 shuttles during same time frame. Took driver too long to arrange drop offs before leaving airport.
Deborah from Jordan,MN
4 out of 5 stars
We have used park n go before and always had a good experience. This last time was a bad experience from beginning to end. But I won't allow one bad experience stop me from using the services again.
hermann from Sartell,MN
4 out of 5 stars
My car would not start, I got immediate help from the van driver to start it up with jump cables.
Cynthia from Owatonna,MN
4 out of 5 stars
Excellent service.
James from Chanhassen,MN
4 out of 5 stars
Arrived at the Park-N Go facility at 5:45 a.m. on Saturday, December 28th. Waiting until 6:05 for a shuttle van to pick me up at my car. Needed to go to Terminal 2, instead the driver went to Terminal 1 first then Terminal 2. Nearly missed my flight that left at 7:15 due to the long wait for the shuttle and then having to travel to Terminal 1 first before getting dropped off at Terminal 1. I could have walked to Terminal 2 faster than taking the shuttle. I called the office and asked how many shuttles where in service due to the long (20 minute) wait at the parking lot. I was told there were 5. I don't believe that was the case considering waiting 20 minutes at 5:45 in the morning to even see a moving shuttle.
rod from Saint Joseph,MN
4 out of 5 stars
Very kind and helpful workers. They did a great job jumping the battery on our vehicle!! Thanks!
tom from Lake City,MN
4 out of 5 stars
Very well run business. Love the smile on the young lady that checked me out on Thursday. Also great bus driver.
Julie from Darwin,MN
4 out of 5 stars
very easy and convient and friendly drivers.
julie from Hugo,MN
4 out of 5 stars
I received an email for a discount; it was easy to reserve a spot and pre-pay.
Charles from Northfield,MN
4 out of 5 stars
lots was filled, very crowded and wait for return shuttles was 35 min at 9pm Shuttle drivers were courteous and efficient we were parked in an area where our car was started and moved several times while we were gone We were charged an extra $6.50 because of being 17 min over the time printed on my pre paid reservation This is because we arrived 10 min early and the return shuttle delay meant we were 7 min late getting out of the lot We had 3 other choices and will book any of them over Park&Go next time The pay booth attendant was unsympathetic to my being delayed by Park& Go not having a shuttle for 35 min and insisted I had no choice but to pay POOR Customer relations
douglas from Scandia,MN
4 out of 5 stars
it was great!! they even cleaned the snow off our car. will use the service again
Gerald from Osseo,MN
4 out of 5 stars
I flew out of Terminal 2 and the drop off was very smooth and trouble free. When I returned i waited for a shuttle and nothing happened. Then I called and someone said it would be 7-8 minutes which was fine but after watching a Park and Go shuttle drive by 3 times I decided to go all the way to Terminal 1 where it I knew the shuttles park. I was in an area that others told me to wait and that had several hotels picking up travelers.
Garey from Hutchinson,MN
4 out of 5 stars
Drivers were pleasant!! Great customer service!! Timing was perfect! We could ask for anything better. will definitely use your service again. We are going to Portland, OR the end of March and will make another reservation at your lot.
Kenneth from Decorah,IA
4 out of 5 stars
Easy departure but when arriving back to Minnesota was in a blizzard at 1:30 am and we were very impressed with how quickly the shuttle arrived to pick us up. The shuttle driver was very helpful and seemed concerned about all the people getting their vehicles out of the snow. Thanks for all your help.
vicki from Lonsdale,MN
4 out of 5 stars
we were stuck and iced in after a bad ice strom and blizzard three men camr and shoveled and pushed to get us out. they were polite and very helpful
Nancy from Stoddard,WI
4 out of 5 stars
The drivers both ways were very helpful and friendly. Very pleasant experience. Thanks
Lisa from Chanhassen,MN
4 out of 5 stars
Thanks to the guys for pushing me out. They were real sports and represented the company well by being so helpful. Note to self park: park underground when traveling in the winter.
Brian from Montevideo,MN
4 out of 5 stars
If you could have pre-warmed out car, it would have helped coming from 82 deg. to -3 - LOL. Really, we had no problems what so ever. Thank you.
Josh from Big Lake,MN
4 out of 5 stars
It was the worst service ever. I usually park at park and fly and have always had great service. Will not ever go back.
Cliff from Ashland,WI
4 out of 5 stars
Excellent!
John from La Crosse,WI
4 out of 5 stars
Very much appreciated! Efficiently run, and reasonably priced with coupon . Only thing better would be covered parking like the old days in the St Paul ramp facility.
Pradeep from Omaha,NE
4 out of 5 stars
Good Service
Kathryn from Bloomington,MN
4 out of 5 stars
When driving car out, it would be helpful to have directional arrows to the exit. Had to drive around before seeing it on the other side of the entrance.
mike from Anoka,MN
4 out of 5 stars
drop off and pickup were painless and easy
Christopher from Coon Rapids,MN
4 out of 5 stars
Good service and nice staff!
Brent from Carver,MN
4 out of 5 stars
Driver was very friendly and helpful with our luggage and we were back to our car in a flash. We will being using your service in the future.
ROBERT from Prior Lake,MN
4 out of 5 stars
we werent helped with our luggage when we dropped off the car....but the woman driver of the shuttle was VERY helpfull with the luggage when we picked up our car.. We prepaid the parking fee...from 11am april 6th till 3:30pm april 10th.....we arrived at 10:50am and departed at 3:00pm....they charged me one cent.....and it took 10 minutes for the person to finally lift the gate so we could leave...she was calling someone about the 1 penny..she didnt think it was right either....but we paid the penny so she finally just let us go........I thought charging us a penny was stupid to begin with...especially when I still had 20 minutes left of the time I did pay for,
Rick from LaCrescent,MN
4 out of 5 stars
Great service. Was at my vehicle in 10 minutes after leaving the airport, and my way down the road in 5 minutes. Everyone was very polite and helpful.
Bruce from Owatonna,MN
4 out of 5 stars
Thank you for your assistance in my recent travels and I would definitely make use of the Park and Go again.
Julie from Minocqua,WI
4 out of 5 stars
Very convenient parking experience. Both drivers were extremely courteous and helpful along with being friendly and easy to talk to. The airport in Minneapolis has a very convenient pick up point for shuttles, taxis, etc. so if you follow your instructions you will not have any problems.
Marsha from Sandstone,MN
4 out of 5 stars
This off site parking for the airport was very convenient. You arrive and they tell you in what area to park, and the shuttle driver drives over immediately and takes your luggage and puts it in the shuttle. The shuttle driver explains what you need to do when everyone is in the shuttle that he is going to take at that time to the airport. It is very well done, very organized and efficient. Coming back to Minneapolis, the shuttle was there within 5 minutes and I was taken immediately to the parking site. My car was there and undamaged and I checked out easily and drove home. Very nice experience!
richard from Cambridge,MN
4 out of 5 stars
Very courteous drivers...helpful too.
Robert from Trent,SD
4 out of 5 stars
Fantastic service that was well worth the money, which was extremely reasonable.
Angela from Whitehall,WI
4 out of 5 stars
We used your facility last year also was very happy that is why we used you again and will again if we take a trip next year thanks for the great service
Mary from Rochester,MN
4 out of 5 stars
Quick efficient and very easy to use online reservation. Parking lot is well lit and shuttle drivers were courteous and extremely helpful. Would recommend this facility to anyone traveling from MSP.
Patrick from Chippewa Falls,WI
4 out of 5 stars
It was raining heavily when we arrived at the lot & the driver was very helpful in getting our luggage for us & because we were in such a hurry we forgot to lock our car & when we returned everything was as we left it. Your facility was very easy to find & very convenient. We would definitely use your lot again. Thanks for a pleasant experience.
KIM from Anoka,MN
4 out of 5 stars
Everything was great ,my only issue was finding the return shuttle at the Humphrey terminal,signs would say shuttle taxi this way and you would follow it and it would be hotel shuttles not your buses. this happened to me a month before on a family trip, so the signage and instructions on your sheets could be improved! Kim K.
Warren Thunstrom from Isanti,MN
4 out of 5 stars
The cost for reserving and paying on line was $20.00 cheaper. We felt it was a good price and worth the convenience of having our car at the airport
Robert from Sioux City,IA
4 out of 5 stars
The only complaint I had was that when I booked the transportation I said I would be back around 8 am on Sunday July 7th but I arrived at the check out at 10:30 am which was only 2 1/2 hours later than I had told them, I was charged an additional $9.50 for 2 hours which I thought was a bit much for 2 additonal hours that seemed like another full day rate
Kimberly from Esmond,ND
4 out of 5 stars
The driver was very nice, and even though I didn't remember at fist which shuttle to take the driver waited til I figured it out. He said he was pretty sure he had one more pick up @ that time. The driver was very on top of things and courteous.
Diane from Brooklyn Park,MN
4 out of 5 stars
Everyone was very nice and very helpful. Friendly folks all the way around. Thanks for a pleasent experience
Beth from Clear Lake,IA
4 out of 5 stars
My only comment is about my purchase of the parking. I called the 800 number and asked if there was a charge to book over the phone vs. the Internet. She said "no" but I was charged a registration fee of $3.99.
Scott from Whitestone,MN
4 out of 5 stars
The park and go in MPLS mn is in a great location very easy to get checked in and out No hassle and great service !!
rolf from white bear lake,MN
4 out of 5 stars
I am furious at being duped by Park N Go. I pre-paid a reservation on Park N Fly's web site and learned after returning from a 10 day trip that I was supposed to park at Park N Go. There was no indication this was the case when I made my Park N Fly reservation that things were switched, I was delayed on me departure and charged the full fee in addition to my earlier pre payment. I will never recommend or use Park N Go!!!
kim from Anoka,MN
4 out of 5 stars
Everything was great. the service was excellent. The staff was very kind and helpful. If I had one issue. the spot that we pulled up to park in had a very low curb and our car was stuck on it. If there was a way to raise the curb, many low profile cars would not get damaged . I would still use your service we would just pull in slower and have someone guide us into the spot.
Stephen M from Annandale,MN
4 out of 5 stars
I have used Park n Go many times. It is convenient to the airport, the staff is cordial and efficient and I have been pleased with all things associated with the facility.
Deborah from Hastings,MN
4 out of 5 stars
I was offered to be helped with my luggage, but it is small and said I didn't need any help.
Janet from Ramsey,MN
4 out of 5 stars
Great service, everything went very smooth!
Debra from Owatonna,MN
4 out of 5 stars
Thanks!
Susan from Saint Michael,MN
4 out of 5 stars
A very good service. Hassle free. Drivers are helpful with luggage. I like being taken directly to my car.
Becky from Stillwater,MN
4 out of 5 stars
We are always pleased with the prompt and friendly service offered by your staff. The driver on our return trip today was the first that we have encountered that didn't make an effort to get out of his seat, but merely opened and closed the door. (Perhaps due to his larger size and not in the best physical shape. But no worries. He did greet us though and was nice.) We appreciate your service and thank you for your efforts to continue to run a top notch business
Jody from Eau Claire,WI
4 out of 5 stars
Service was great and affordable. Prompt and efficient. Super Polite drivers who are very helpful.
Cliff from Ashland,WI
4 out of 5 stars
Excellent service, extremely pleasant staff.
Eleanor R from Bloomington,MN
4 out of 5 stars
We were very happy again with your service. All went very well. Nice people to deal with. Highly recommend!!
Subrata from Winnepeg,MB
4 out of 5 stars
It is an excellent facility and all the staff made it a sweet and pleasant experience. I already recommended it to my friends and do it more thru' Facebook. Keep it up guys! Subrata
Steve from New Ulm,MN
4 out of 5 stars
We had to wait about 40 minutes following our phone call to be picked up upon our return. When arriving to Mpls at 10:45 pm, having to wait this long to get to our car was disappointing.
Linda from Eden Prairie,MN
4 out of 5 stars
I love this convenient way to get to the airport. The staff are friendly, efficient, and have made everything easy.
julie from Elk River,MN
4 out of 5 stars
I WAS 35 MIN OVER MY TIME DUE TO A DELAYED FLIGHT AND WAS CHARGED ANOTHER $4.
Bruce from Shakopee,MN
4 out of 5 stars
Both trips the drivers were grumpy and drove very erratic.
Randy from winona,MN
4 out of 5 stars
As soon as we parked, the shuttle was there to pick us up. The driver was very pleasant and took care of our luggage. Upon return, the shuttle was waiting for us at the airport. The driver again took care of our luggage upon arrival at our car. I would definitely use this facility again.
JOanne from La Crosse,WI
4 out of 5 stars
Very Nice Service!
Paul from Eau Claire,WI
4 out of 5 stars
Friendly efficient service, as always!
Catherine from Minneapolis,MN
4 out of 5 stars
Excellent experience! Not having used a park and ride facility before perhaps my expectations were low, but this place seemed to operate with excellence in mind. I prebooked our reservation, they had the shuttle follow us to our assigned parking spot and we were off to the airport minutes after arriving. The shuttle pick up when we got back to the airport went equally as smooth. I would HIGHLY recommend this facility as it appears whoever runs it purposes to take care in the service they provide. This Park and Go helped take any of the stress that can be associated with travel to a minimum.
Nina from Minneapolis,MN
4 out of 5 stars
We use Park and Go quite often. We pre-pay. When we left this time we had to pay additional money. We were there at 8pm and our printed certificate said we had until 10:00 pm. The attendant was pleasant but wasn't going to make it right for us. I wrote a letter today asking for a refund for the additional money. He should have been able to correct this at the check out.
Bruce from Saint Paul,MN
4 out of 5 stars
I had prepaid for the parking, We arrived later than I had scheduled and left before our prepaid time expired. We left at 7:05 p.m. on the 24th but the gate attendant asked for an additional $10.00. It clearly states the times on the prepaid receipt so I can only assume someone is trying to scam another $10 from us. We had to sit and wait too long while the gate attendant was fooling around with this. All other personnel were good.
Diane from Hanlontown,IA
4 out of 5 stars
Our experience went very well. Only a 5 min. wait after we called. No problems at all.
jeff from stillwater,MN
4 out of 5 stars
Outstanding service from the moment we checked in at 4:00am to when we were returned to our van 4 days later.
Ralph from Andover,MN
4 out of 5 stars
Everything was good but I believe I was overcharged. I prepaid $42.61, res # 1686183. When I checked out the charge was $51.49 total. I believe I should have only owed an additional $8.88 but the agent charged me $13 something. Not a big thing, but I do believe I was overcharged. Thank you, Ralph Tellefsen
Ruth A from Jordan,MN
4 out of 5 stars
Would definitely use this service again. Convenient location to the airport.
Theresa from Naples,FL
4 out of 5 stars
Wonderful way to park and fly!!
Eileen from Eden Prairie,MN
4 out of 5 stars
I was directed to a choice of two rows to park in, and told to stay in my car with the lights on until the shuttle pulled up to take me to the airport. It was a pleasant start to a cold morning- staying in my warm car! The ride to, and from the airport a few days later, was quick and pleasant. When I returned from my trip, the shuttle was waiting in the forecast spot, and left shortly after I boarded. I was dropped off at my car, very efficient!
Tyler from Blaine,MN
4 out of 5 stars
The young lady at checkout was so helpful, pleasant, very knowledgable, and professional. It is so great to travel when you meet such pleasant people.
Linda from Eau Claire,WI
4 out of 5 stars
I would not use this facility again,nor will I recommend it to others. I prepaid for our stay through the discount with AARP. When we returned, the driver could not locate our car, we had to drive around the lot and press the panic button to find it. When we checked out the guy told us we owed $24. I asked what it is for as we had prepaid with a special rate. He then re-figured it and said we owed $6.98. I again asked what it was for and he said he didn't know that is what his machine said we owed and we needed to pay it and the arm would raise up and we could be on our way. He gave us the name of the bookkeeper and told us we could call her the next day and she could explain it to us. I called the next day,and she was not in, so I left her a message, I called a couple more times that day and she was always out, then was told the office was closed at 3pm and I would have to wait till Monday to talk to someone. I also asked for and got the Voicemail of the manager and left a message for him to call me back regarding this situation. I have not heard from him. I called again on Monday and again was told that no one was in the office. I left another voicemail and have not heard from them. I also called a different number and the nice person was helping me inquire about the extra charge, she did email me back saying that the extra charge was sales tax. I have asked them to break it down for me to show the rate and also show me the discount. So be careful when you prepay, make sure all the taxes and fees are included. They will try to charge you more without any explanation.
James from New Ulm,MN
4 out of 5 stars
Our flight was delayed four hours and went 90 minutes over the time contracted so we got charged $14 extra for a full 24 hours. It wasn't our fault and really didn't cost the parking facility any money or any business- they were not full.
Jerry from Prescott,WI
4 out of 5 stars
Our driver to the airport was terrible, from pick up time to the drop off at the airport. She didn't get out of her seat to help with anything. One clients suitcase came flying off the rack into the for. She's going around a corner while the client is trying to grab his bag. She proceeded to tell him he needed to put a different way! Got to the airport and once again we all got our own bags without any help from her! She is a terrible driver also ftom one lane to the next in a split second. Will not go with her again. Our diver picking us up was awesome did everything right. He got a tip!
Beverly from Monticello,MN
4 out of 5 stars
The driver (female) on my return was especially helpful and concerned that I got safely into my car due to freezing rain/sleet at the time. I would rate the return as a 5 and overall a 4. Thank you.
Thomas from Onalaska,WI
4 out of 5 stars
Easy and convenient with good service
Kristine from Mankato,MN
4 out of 5 stars
We returned to our van tired, hungry and wanting to go home to find our battery dead. A staff member from your lot came to our rescue efficiently and kind, willing to help, made us feel at ease and nice. So thankful for your help.
Julie from Long Lake,MN
4 out of 5 stars
When I checked in I showed my prepaid pass. No problem. They said to go to between row 4-5. No problem. I pulled into open spot right by bus and the attendant/driver of one of the busses outside said no, you need to leave your keys and we will park it for whatever reason. He said just like woman told at check-in. I said that she never mentioned this. He said yes she did. I said no she didn't and my wife concurred with me.He said look...she has been here 20 years and she told you. I said am I a liar here.? Now I am getting very angry because an employee is repeatedly telling a customer that he's wrong. Then I had to pull my car back in the middle of the row and then after I this....fuming, by the way....he had the audacity to say he just radioed the lady in front and he was right, she told us all about the parking situation. I was then livid. Even if he was right.....which he clearly was not....he went to great lengths totell me, customer, that was in fact wrong. The driver was quite surprised by this exchange and apologized for his colleague, who was an actually a driver of another bus. I then told myself that I will never use this lot again. The drivers to and from airport were courteous. This other guy was downright rude. I will also say that interestingly enough....they pulled my car into the exact spot I did the first time! I was so frustrated....I will take my business elsewhere. Pat Quilty
richard from Holmen,WI
4 out of 5 stars
Fast, friendly, effecient, will use again
David from Cottage Grove,MN
4 out of 5 stars
The drivers were fantastic. Returned on 04/14/2018 during a snow storm the car was covered with snow and ice. The driver went out of his way to help me clean off. When I drove to gate to leave the person waiting on me said I did not have the proper paper work. I showed her every thing that was sent to. The reservation # was there and the amount I paid for the week. This person was not at all nice or helpfull. She did figure it out but her manner did not show any respect.
Leann from Chanhassen,MN
4 out of 5 stars
Our overall experience was positive and we would use the service again. We did find the attitude of the attendant at the gate less than pleasant and helpful as we didn’t realize we had to have our barcode ready For departing the lot.
Judith from New York Mills,MN
4 out of 5 stars
WE TRAVELED FROM NEW YORK MILLS, MN 56567 TO BLOOMINGTON..I DO THINK A LARGER LIGHTED SIGN FOR INTERNATIONAL DR ..AND PARK N GO WOULD HELP CUSTOMERS FIND YOUR PARKING LOT QUICKER. JUDITH VON RUDEN
Kenna from Kingsland,GA
4 out of 5 stars
AMAZINGLY AWESOME, SMOOTH EXPERIENCE Everything from start to finish was smooth, easy, quick and worry free! Each member of the staff was professional, kind, exceptionally helpful. I would highly recommend using this parking facility.
Cheryl from Arden Hills,MN
4 out of 5 stars
packed in really tight
Jerry from Prescott,WI
4 out of 5 stars
We have always used your parking facilities when we fly out of town and always had a pleasant experience always tipped the drive. However, this time when we went to park the bus was parked right in front of our parking spot and he tried to get us to go around well we could not get around him and when we said we where going to park in the spot we was in front he just yelled at us and shuck his hands at us. He got mad got in the buss and yanked it forward and did not get out at all after that. He did not greet us with a good morning did not get up out of his seat to help with luggage, dropped us off again did not get up out of his seat or even look at us. The buss was full and everyone on it was not happy. Our buss of people did not tip him at all he was horrible didn’t he greet or tell us his name like the evening driver. I hope he never picks us up again, his name on the sign of the buss I did notice said Tim. I’m not lazy that I could not carry my own luggage or get it up the steps of the buss but my wife on the hand is visually impaired and has not knee replacement about 6 months ago and carpal tunnel surgery 2 months ago so she on the hand could of used some help getting her bag on the buss. But I also helped her after I got my bag on board. We will return as we really like your parking area but hope we never have a bad driver again.
Cheryl from Arden Hills,MN
4 out of 5 stars
easy place to get to and not far from the airport
irene from st joseph,MN
4 out of 5 stars
The return driver was very friendly at 12:30 in the morning
Katherine from Holmen,WI
4 out of 5 stars
The facility was close to the Humphery Terminal which we were using to fly out to Alaska on Sun Country. The parking process was quick; the transfer to the terminal was immediate. On our return there was a full van back to the lot, but again the transfer went smoothly. we were delivered right to our car, and we were on our way home in a matter of a few minutes.
c from lakeville,MN
4 out of 5 stars
Shoukd have started using Park N Go years ago! Every part of the process — from making a reservation to parking to airport shuttle to instructions on how to find the shuttle on the return trip — was easy and pleasant. There was a small glitch when checking out of the facility, but it was quickly resolved in a manner that exceeded my expectations.

Park 'N Go Minneapolis Airport Parking Gallery

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